Technology support
Service terms.
These terms cover technology-support visits and remote help provided by Matthias Campbell (ABN 19 469 850 250). They're written to be clear rather than legalistic — if anything's unclear, just ask before we start.
What's included
Practical, one-to-one help with everyday technology — computers, Wi-Fi and internet, printers and devices, phones and tablets, smart TVs, email and accounts, new-device setup, backups, and sensible security. Support is provided onsite across the Brisbane region, with remote assistance available for simpler jobs.
Pricing
- Onsite technology support is $99 for the first hour, plus a travel fee based on your location. The travel fee is confirmed before booking.
- If a job needs more than an hour, we'll agree how to proceed — including any further cost — before I continue. You won't be charged for extra time without your say-so.
- Any parts, hardware, or paid software are additional and agreed with you first.
Booking and cancellations
Get in touch to arrange a time; I aim to respond the same business day. If you need to reschedule or cancel, please let me know as early as you reasonably can so I can offer the slot to someone else.
What I'll do — and won't promise
I'll take reasonable care and use my judgement to get things working. Some faults — failing hardware, damaged devices, or problems caused by third-party providers — can't always be fixed, and I won't promise a result I'm not confident of. Where a job is beyond what I can safely do, I'll tell you and, where I can, point you to the right person.
Your data and backups
Please back up important files before any work where you can. I'll be careful with your data and devices, but I can't be responsible for pre-existing faults or for data loss that isn't caused by my negligence. I'll only access what's needed to do the job, and I keep what I see confidential.
Payment
Payment is due on completion of the visit unless we've agreed otherwise. I'll let you know accepted payment methods when we book.
Your rights
Nothing in these terms removes rights you have under the Australian Consumer Law. They sit alongside those rights, not instead of them.
Questions
Email hello@matthias.com.au or call 0424 106 527.